Sue Davies t/a Pause Mind & Body Reset
Last updated: July 2026

This page explains the main client information and policies for appointments, treatments, wellbeing support, events and bookings with Pause Mind & Body Reset.

Please read this information before booking. By booking an appointment, treatment, event or service with Pause, you agree to these policies.

Appointments and bookings

Appointments can be booked online through Setmore or by contacting Pause directly.

Please choose your appointment carefully and allow enough time for the service you are booking. If you are unsure which treatment is right for you, please get in touch before booking.

Some services may require a consultation form before your appointment. Some treatments may not be suitable for every client, depending on health, medication, pregnancy status, allergies, recent treatment, medical history or other circumstances.

Consultation forms

New clients will usually be asked to complete a consultation form before their first appointment. This may be sent digitally before your appointment or completed as part of your booking process.

Consultation forms help me understand your needs, treatment goals and any health or wellbeing considerations that may affect your appointment.

Please answer consultation questions honestly and let me know if anything changes before or during future appointments.

Treatment suitability

Pause treatments and wellbeing support are complementary in nature. They are not a replacement for medical care, diagnosis, counselling, psychotherapy or treatment from a qualified healthcare professional.

I may need to adapt, postpone, decline or stop a treatment if I believe it is not suitable, safe or appropriate at that time.

If you have a medical condition, are pregnant, are receiving medical treatment, are taking medication, have recently had surgery, are under the care of a consultant or clinical team, or are unsure whether a treatment is suitable, please seek advice from your GP, midwife, consultant or healthcare provider before booking.

In some cases, I may ask you to obtain GP, midwife, consultant or clinical approval before treatment can go ahead.

Pregnancy

Pregnancy massage and pregnancy-related support must be booked as a suitable pregnancy appointment.

Please let me know if you are pregnant, trying to conceive, receiving fertility treatment, recently gave birth, have pregnancy-related complications or have been advised to avoid certain treatments.

Pregnancy treatments may be adapted depending on stage of pregnancy, comfort, health and clinical advice.

Mind & Confidence support

Mind & Confidence support, including The Confidence Reset, is positive change work and wellbeing support. It is not counselling, psychotherapy, crisis support or medical treatment.

You remain awake, aware and in control throughout the work.

If you are experiencing severe distress, crisis, suicidal thoughts, trauma symptoms requiring specialist support, or a mental health condition that needs clinical care, please contact your GP, NHS 111, emergency services or an appropriate mental health professional.

Women-only policy

Pause is a women-centred wellbeing space.

I work with women only, unless there is a personal referral from an existing client or a prior personal connection and the appointment has been agreed in advance.

I reserve the right to decline any booking that does not feel appropriate for the setting, service or boundaries of Pause.

Under-18s

Pause does not provide treatments or wellbeing support to anyone under 18.

Arrival and appointment time

Please arrive as close to your appointment time as possible. Pause is a small, private treatment space and there is no separate waiting area.

If you arrive very early, I may not be ready to let you in. If the gate is closed, please wait outside and I will open it for you.

Your appointment time includes consultation, changing time where relevant, treatment time, aftercare advice and payment where needed.

Late arrivals

If you arrive late, your appointment may need to be shortened to avoid affecting the next client.

The full appointment fee may still apply.

If you are very late, the appointment may be treated as a late cancellation or no-show.

Cancellation and no-show policy

Please give as much notice as possible if you need to cancel or rearrange an appointment.

More than 24 hours’ notice: no charge.

Less than 24 hours’ notice: 50% of the appointment value may be charged.

No-show: 100% of the appointment value may be charged.

Repeated late cancellations or missed appointments may result in future bookings requiring payment in advance or being declined.

Payments

Payments may be made through Setmore, Stripe, PayPal, Klarna, bank transfer or in person, depending on the service, appointment, event or booking route.

Payment may be required at the time of booking for some appointments, packages, events, retreats or gift vouchers.

Refunds

Treatments and appointments that have already taken place are not normally refundable.

If you are unhappy with any part of your appointment, please raise this as soon as possible so it can be discussed fairly.

Refunds for events, retreats, packages or gift vouchers may have separate terms depending on the booking.

Bringing someone with you

Please attend appointments alone unless this has been agreed in advance.

The treatment space is small and is designed for one-to-one appointments. Friends, partners and children cannot usually wait in the treatment space.

If you need support for mobility, access or care reasons, please contact me before booking so we can discuss what is possible.

Children at appointments

Children cannot attend Pause appointments or wait in the treatment space while you have a treatment.

This is for safety, insurance, space and professional focus.

Respectful behaviour and professional boundaries

Pause is a professional wellbeing space.

Clients are expected to behave respectfully at all times. Inappropriate behaviour, sexual comments, harassment, aggression, intimidation, discriminatory behaviour or any conduct that crosses professional boundaries will not be tolerated.

I reserve the right to stop an appointment immediately, refuse future bookings and, where necessary, report behaviour to the appropriate authorities.

In this situation, the full appointment fee may still be charged.

Right to decline, adapt or stop treatment

I reserve the right to decline, adapt or stop any appointment if I believe it is not safe, suitable, appropriate or within the scope of the service offered.

This may be because of health information, contraindications, behaviour, professional boundaries, lack of required clinical approval, or anything that affects safety and suitability.

Gift vouchers

Gift vouchers may be available for Pause treatments or a chosen value.

Gift vouchers are non-refundable and cannot be exchanged for cash.

Gift vouchers must be used within the expiry period shown on the voucher or booking information.

Expiry date extensions may be possible at the discretion of Pause. Where an extension is agreed, a £10 admin fee will apply.

Lost, expired or unused vouchers cannot usually be replaced or refunded.

Gift vouchers may not be suitable for every service, treatment, event or package. Treatment suitability still applies, and the recipient may need to complete a consultation form before booking.

Events, retreats and workshops

Events, retreats and workshops may have their own booking terms, cancellation terms, payment terms and health or dietary information requirements.

Places may be limited and payment may be required in advance.

If you are booking an event or retreat, please read the event information carefully before booking.

Feedback, concerns and complaints

I want you to feel comfortable raising any concern about your appointment or experience.

If something does not feel right, please let me know as soon as possible so I can respond appropriately.

You can contact:

Sue Davies t/a Pause Mind & Body Reset
Email: [email protected]

Privacy

Your personal information, consultation forms and treatment notes are handled in line with the Pause Privacy Policy.

Please read the Privacy Policy for more information about how personal information is collected, used, stored and protected.

Changes to these policies

These policies may be updated from time to time to reflect changes in services, booking systems, legal requirements, insurance requirements or how Pause operates.

The latest version will be available on this website